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What is the Lifeline Program?

The Lifeline Program was created in 1985 and is designed to ensure that quality telecommunications services are available at a discount to low-income individuals. Lifeline support lowers the cost of basic, monthly local telephone service for those in need. The program is part of the federal Universal Service Fund, and is administered by The Universal Service Administrative Company. USAC is an independent, not-for-profit corporation which operates under the oversight of the Federal Communications Commission.

How do I know if I qualify?

In order to qualify for the Lifeline Program, an applicant must complete a certification form and present documented proof of current participation in a qualifying program (such as Medicaid or SNAP) or proof of income eligibility.

Can I get a mobile instead of home phone?

Yes! An eligible customer may receive the Lifeline discount on either a wireline or wireless connection, but the discount is available for only one telephone connection per household. Some telephone companies lower the phone bill each month. Some companies provide free wireless minutes each month. All companies must first receive approval by either the FCC or local State Utility Commission before providing Lifeline service.

Where can I find more information?

You can visit the following locations for more information: